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The Quality Assurance System applies to all activities of the Company, and has
been developed in accordance with ISO 9001-2000. The Quality Assurance System is fully
documented and structured below:
INTRODUCTION
UDAY BRIGHT BARS was formed in 1961 under UDAY ENGINEERING WORKS to satisfy
customer requirements for cold finished bright bars products. This business
has developed well and is expanding successfully.
Additional capabilities have been added to the organization to include technical
assistance and support, installation, maintenance of products and systems, and
design of systems.
The company is now engaged in including processing, engineering, stocking and
distribution, installation, commissioning and maintenance of equipment and
related products.
This Quality System relates to the full range of company activities.
MANAGEMENT COMMITMENT and CUSTOMER FOCUS
To demonstrate commitment of top management towards development and implementation
of Quality Management System and to ensure proper customer focus.
Importance of meeting customer requirements is & applicable statutory /regulation/requirements
are communicated to concerned employees by
- Proper training.
- Communication to all levels of employees
Managing Director has approved Quality Policy. Quality Objectives are established and
achievement of objectives is reviewed periodically. Once in 6 months top management
conducts management review.
Review of resource requirement is done in management review. Top management reviews
availability of proper business, manufacturing infrastructure, manpower and operational
capability to meet Quality Management System requirements.
Customer Focus
1. Top management ensures that the processes of Quality Management System for satisfying
customer requirements are managed with aim of increasing customer satisfaction. Monitoring
individual processes for process effectiveness does this.
2. Customer satisfaction enhancement is the main aim of this ISO 9001 Quality Management
System Process approach is adopted to have sharper focus on customer requirements,
in order to satisfy customers.
3. Customer complaints and manufacturing process / receiving material non-conformities
are attended promptly.
4. Customer requirements are reviewed closely and they are fulfilled as applicable.
QUALITY POLICY
1. WE AT UDAY BRIGHT BARS PVT. LTD.(UBBPL) ARE COMMITTED TO ENHANCE CUSTOMER
SATISFACTION THROUGH TIMELY DELIVERY OF BRIGHT BARS IN VARIOUS GRADES
IN S.S & MILD STEEL , WHICH CONSISTENTLY MEET OR EXCEED CUSTOMER EXPECTATIONS.
This we shall achieve by :
A. ESTABLISHING, DOCUMENTING & IMPLEMENTING ISO 9001 - 2000 QMS.
B. CONTINUAL IMPROVEMENT IN PROCESSES, SYSTEMS AND PRODUCT QUALITY.
C. THE INVOLVEMENT OF EMPLOYEES IN CONTINUAL IMPROVEMENTS.
D. COMPLYING WITH APPLICABLE STATUTORY, REGULATORY AND CUSTOMER REQUIREMENTS.
Vasai, 2nd April 2005
Mr. Mahendra Shah
Managing Director
2. Quality Policy is approved by Managing Director
3. Quality policy is communicated to all employees in the organization by :
-- Distributing quality policy. Display in office, works area.
-- Explaining the meaning of quality policy to each level of employees and their role in
quality policy implementation.
4. It shall be ensured that meaning and purpose of quality policy is understood by all employees whose work affect quality.
5. Quality policy is reviewed for continuing suitability and effective implementation in management review meeting.
QUALITY OBEJTIVES & QMS PLANNING
1. Quality & Productivity objectives are defined mainly for each important process of UBBPL
so as to ensure effective implementation of these processes. These objectives shall be
consistent with quality policy. They are mentioned in Quality Objective monitoring chart - FMG01
2. Targets for Objectives are decided by C.O.O. along with concerned Incharge Quantification
of objectives is recorded in Quality Objective Monitoring Chart. These objectives are reviewed
for achievements & relevance in Management review meeting.
3. Quality &/or Productivity objectives are set to improve or maintain certain level of
Quality &/or Productivity.
4. Quality &/or Productivity objective related to any process is subject to change as & when
felt necessary by Dept. Incharge. & C.O.O.
5. M. R. keeps the records of achievement of quality & productivity objectives every 6 months.
M. R. does the necessary follow up & co-ordination.
6. Necessary controls over the processes & monitoring method are defined in relevant
sections of Quality Manual & Procedures.
7. Whenever any change to Quality Management System is planned & implemented,
integrity of Quality Management System shall be maintained i.e. changes are properly
implemented which shall not affect, customer requirements adversely.
ORGANIZATION STRUCTURE
RESPONSIBILITIES, AUTHORITY and COMMUNICATION
Responsibility and Authority
A. Organization Structure shows functional units / Individuals in the organization and
their inter-relations.
Management Representative
Mr. Praveen Kamath is appointed as Management Representative. Management Representative’s responsibilities include
A. Ensuring that processes needed for Q M S are established, documented, implemented, and maintained.
B. Ensuring promotion of awareness of customer requirements within the organization e.g. timely delivery, quality, and reduction in customer complaints.
C. Communication with external parties on QMS related issues.
D. Reporting to C.O.O /M.D regarding QMS Performance.
Internal Communication
1. Proper communication within organisation ensures healthy inter personal relations and
avoids misunderstanding.
Specific customer requirements, data / graphs indicating effectiveness of Quality
Management System are communicated in the organization through notice boards etc.
UBBPL ensures communication from top management to employees and employees
to top management to improve QMS performance.
This Internal communication gives employees a sense of involvement.
2. Necessary documents such as customer order / production plan, specifications / drawings,
Indian / international standards are made available to concerned users.
MANAGEMENT REVIEW
Management Review Committee is formed & meeting shall be conducted once every 6 months.
MRC meeting agenda shall be as follows ( Input to Management Review Meeting )
1. Follow-up actions from previous MRC meetings.
2. Suitability adequacy and effectiveness of quality management system, quality policy and quality objectives.
3. Customer feedback / customer complaints and action taken.
4. Supplier performance evaluation / re - evaluation.
5. Internal audit result.
6. External audit results.
7. Status of corrective & Preventive actions.
8. Process performance for QMS processes, product conformity / nonconformity.
9. Changes that could affect Quality Management System.
10. Recommendations for improvement.
11. Resource needs.
12. Compliance to statutory and regulatory requirements.
13. Any other Quality related points.
Agenda points as above shall be discussed in management review meeting and necessary actions shall be decided for
1. Improvement of effectiveness of Quality Management System & its processes. (Core processes at least )
2. Improvement of product related to customer requirements.
3. Resource requirements including human resources and facilities for maintaining & improving QMS effectiveness and its processes.
4. Action plans with responsibility & action completion date.
Minutes of Management Review Meeting (Management Review Output) shall contain above 1,2,3,4 points.
Actions decided shall be communicated to concerned In-charges by Management Representative.
Management Representative shall strive for effective & timely implementation of actions
decided in Management Review Meeting.
RESOURCE MANAGEMENT
Provision of Resources
M.D & COO ensure availability of resources to implement ,maintain & continually improve
QMS .This includes resources for enhancing customer satisfaction. Resource requirements
are received in management review meetings.
Human Resource Management
1. The training need of each employee shall be identified considering the following criteria: -
a) Job requirement.
b) Competency required & available.
c) Skills possessed by the employee, new technological improvements.
2. Management Representative shall discuss the training needs with all Incharge. Management Representative
shall prepare the training schedule in FHR01 & organise to make proper arrangement for
fulfilling the training requirements. Training schedule shall be approved by M.D.
3.Training can be in house, on the job or by sending the persons for outside training courses.
4. The imparted training shall be followed by its evaluations with the help of training evaluation as per FHR01 to be filled by dept. head for respective subordinates who have undergone training course.
5. Record of training course material is maintained in file and training record [attendance] shall be maintained in FHR01.
6. Competence of personnel performing work which affects product quality is ensured ,Awareness regarding relevance & importance of their activities is ensured ,contribution of employees in achieving Quality objectives is judged through competency chart.
7. Necessary competence / skill requirements at each level of employees are defined as per competency chart FHR02.
Infrastructure
1. Necessary machinery, equipment, work space is provided for each QMS activity i.e. appropriate equipment, storage area for each processing stage, sufficient space on shop floor for material handling / operations, etc.
2. Necessary supporting services are ensured such as - material handling for Raw Materials, dispatch of finished goods.
3. Necessary machineries, equipment and utilities are maintained as per list FMT01.
4. Production supervisor shall record all major repairs in machine breakdown history card FMT02.
5. Preventive maintenances of key machines /equipments is carried out as per FMT 03.
Work Environment
1. Good housekeeping & safe working environment is maintained within organization. Housekeeping audits are conducted on the shop floor every 3 months as per Housekeeping Audit Checklist FHK01.
2. Necessary safety aids such as fire extinguishers, first aid box are provided.
3. Required personnel protective equipments such as Hand gloves ,Safety shoes are provided to concerned personnel.
PLANNING OF PRODUCT REALISATION
1. The quality plan describes stages of product realisation i.e.- Costumer order receipt incoming material inspection to delivery of products. Required verification, validation, monitoring, inspection and test activities and product acceptance criteria at relevant operation stage is determined.
Process control and Inspection and test records are maintained which show evidence that product requirements are met.
2. Effectiveness of planning is judged through achievements of quality objectives & evidence of meeting product quality requirements, delivery commitments.
3. Requirements of 3rd party inspection, customer inspection if any, outside testing of UUBPL products is organized if customer requires.
4. Product realisation planning for new product is ensured through development of manufacturing processes, process controls , testing methods etc.
5. Quality plan / manufacturing sequence is subject to change when there is introduction of - new technology in manufacturing, new monitoring & measuring devices for product verification.
CUSTOMER RELATED PROCESSES
1. UBBPL determines product related customer requirements as follows:
a. Customer specified requirements through relevant product specification.
b. Implied needs of customers e.g. Packaging and transportation in such a way that no damages to products in transportation.
c. Applicable statutory and regulatory requirements.
d. Additional requirements if any decided by UBBPL e.g .Inspection of Ovality & Straightness even if not specified by customer.
e. These requirements are reviewed for any enquiry received.
2. Enquiries received by C.O.O, are reviewed for verifying correctness of Product specification and description, commercial and delivery terms. Conformance to manufacturing feasibility is already there. It is not verified each time. Quotation is sent in writing. Customer enquiries are recorded in FMK03.
3. Orders / schedules are received by telephone / by fax / by customer purchase order. Entry is made in delivery performance format FMK05.
4. Final authority rests with M.D for acceptance or rejection of enquiry / order. Customers are requested to fax orders or place orders in writing / by e-mail, etc. Verbal orders are also accepted. Acknowledgement of orders is sent when required by customers. Customer order is reviewed prior to acceptance of order.
5. In case of any ambiguity or inadequacy is found in customer order / specifications, the same shall be resolved with the customer by C.O.O.
6. For order received against the quotation, the order received and quotation submitted is compared and the differences if any, are resolved with the customer.
7. The amendments to the order are accepted, if technically and commercially feasible. The orders / amendments accepted are communicated to Production supervisor for production and dispatch.
8. Records of customer order / amendments / review- any correspondence are maintained.
9. There are no Statutory / Regulatory requirements applicable for the products of UBBPL.
10. List of customers, their addresses / Tel. Nos. / Fax Nos. / e-mail I.D. is maintained in FMK 01. Customer order files are maintained with related correspondence.
11. Customer communication : Product catalogues are sent to customers as & when required .Necessary communication during enquiry review & order execution is done.
12. Commercial customer complaints are handled by C.O.O .Technical customer are forwarded to plant Engineer . Plant Engineer studies the nature of complaint so as to determine Root cause.
Appropriate correction ,Corrective action & preventive action are initiated.
Effectiveness of these actions is judged and necessary changes in QMS are initiated ,whenever required.
Records of customer complaints received, analysis & actions are maintained in FMK 02.
PURCHASING
Purchase Requirement
Requirements of purchase for materials, consumables and packing material are planned by C.O.O & Production supervisor based on customer orders in hand / anticipated orders, materials available in stores.
Inviting Quotations
The Supplier / Suppliers are communicated about the requirement and the verbal / written quotations are invited or Purchase orders are placed based on earlier prices.
Selection of a Supplier
a. The purchase order is placed with the one who offers acceptable commercial terms & delivery schedule. The supplier is selected from the list of approved suppliers FPS 01.
b. For selecting the supplier, who is not from the list of approved suppliers FPS 01, proper justification is given and it is authorized by M.D / C.O.O. The purchase order is identified as ‘ Trial Purchase Order.’
Issue of the Purchase Order
1. The purchase order FPS 03 is prepared, which contains required technical and commercial details to enable the supplier to supply right product .In case of heat treatment, supplier has been asked to follow qualified process cycle.
2. The purchase order before issue to supplier is reviewed for adequacy of specifications with respect to technical and commercial aspects.
3. In case of any change required in issued purchase order a suitable“ amendment to Purchase Order” is issued.
Verification of Purchased Product
Purchased Raw materials / Consumables are verified as per required specification.
Supplier Rating(Supplier Re-Evaluation)
1. Selected critical suppliers are evaluated every 3 months. Supplier Quality rating is done as follows :
Quality Rating % = [ ( Accepted Quantity ) / (Supplied Quantity) ] x 100
QUALITY RATING CATEGORY PERCENTAGE OF ACCEPTANCE
A Above 90 %
B 80% - 90 %
C Below 80 %
In case of supplier rating is below 90%, Supplier will be informed verbally or in writing to improve quality performance.
2. When Supplier Delivery Rating will be needed, it will be done as follows :
Delivery Rating : Delivery rating is done in case delivery from supplier is a problem.Delivery Rating is
a. 100 % when delivery is in time,
b. 60 % when it is late by 3 to 7 days,
c. 0% when it is late by 8 days or more.
3. Records of supplier rating are maintained in FPS 04.
List of Approved Suppliers
1. All existing suppliers stand as approved suppliers and are included in the list of approved suppliers FPS01.
2. Supplier registration format FPS02 is sent to all existing suppliers for having basic information about supplier.
3. New suppliers are selected based on technical capability and favorable commercial terms. Normally trial order is sent to new supplier based on discussions with supplier and references given by supplier. Based on satisfactory results of trial purchase order, the supplier is included in the list of approved suppliers.
PRODUCTION AND SERVICE PROVISION
1. Products - are manufactured with the help of appropriate machines, dies & fixtures.
2. List of dies is maintained as per FPR02.
3. When the customer order is received, necessary customer requirements are communicated to production department though route card FPR01.
4. Weekly production plan FPR03 is prepared based on customer orders in hand, so as to meet delivery requirements.
5. Route card contains customer order no. , Heat no., required dimensions.
6. Manufacturing processes are carried out as follows :
R/M Inspection -> Pickling -> Pointing -> Drawing -> Cutting -> Straightening -> Grinding -> Polishing
-> Final Inspection -> Packing -> Dispatch
7. Product inspection & testing shall be carried out at each stage of manufacturing. Production details of specific order are recorded in relevant route card FPR01.
8. Specifications are made available at relevant work stations.
9. Manufacturing processes are carried out under controlled conditions as defined in work instructions.
10. Performance of process control parameters & product parameter are monitored with help of suitable monitoring & measuring devices.
11. Heat Treatment is outsourced process. Validation of the process cycles shall be done through micro analysis through outside test lab, prior to finalisation of any such cycle. Suppliers shall be asked to follow only validated cycle. Periodic revalidation of any such process cycle shall be done.
12. Only accepted products are allowed to move forward to next stage of manufacturing & for subsequent dispatch.
13. Identification of products is maintained by means of Tags and colour code. Traceability of finished products is maintained by means of heat no. and route card. Records of traceability are maintained i.e. route card.
Identification tags are received along with raw material. This tag contains Mill heat no. and grade of the material. This tag is preserved through out the product realization to maintain traceability of finished goods to raw material.
14. Packing is done as per requirement of customer or as per UBBPL., if not specified by costumer .For Domestic dispatches gunny bag wrapping is provided.. For exports ,packing is done in wooden boxes.
15. Preservation of products during storage, handling, packing & dispatch is maintained so as to avoid product non - conformity.
16. Dispatch of finished products is carried out as per customer requirements and delivery schedule. Proper packing ensures that there is no damage to parts in transit to customer.
17. Specifications supplied by customer if any shall be controlled as per Document Control Procedure. Such Documents shall be returned to customer whenever these become obsolete or are beyond use.
18. Customer Property - Raw material received by the customer are handled carefully. Suitable tags are put so as to avoid mix up of material. It is ensured that any such material is used only for specific purpose. In case of any damaged material same shall be intimated to customer & necessary action shall be initiated accordingly . In case of less or excess material, same shall be informed to customer & appropriate actions are initiated.
Records of any such communication shall be maintained.
19. UBBPL finished products need no after sales service.
20. Raw materials received are recorded in incoming inspection report FQA 01.This also refers to material issue.
21. For consumables, records of receipt & issue of materials are maintained in RST 01.
22. Stock records of dies is maintained in RST 02.
CONTROL OF MONITORING AND MEASURING DEVICES
1. Inspection criteria are decided through Inspection plans & applicable standards. List of monitoring and measuring devices for which periodic calibration or inspection or verification is required maintained is as per FQA 04.
2. Frequency of calibration, acceptance criteria (permissible measurement error) , for measuring devices are decided based on use of these devices and past experience.
3. Measuring devices are used or deployed in such a way that least count of tyhe measuring device is less than 10% to 20% of tolerance of the parameter. e. g. if dimension specified is 200 mm + 5 mm, then we need a measuring device with least count of 0.1 or 0.2 mm.
4. Monitoring & Measuring devices are calibrated (as per their calibration frequency mentioned in FQA04) from outside agency and only acceptable device is used in inspection. Traceability to Indian / International Standards is ensured in calibration.
5. Measuring devices are stored, handled and maintained properly, so as to avoid inaccuracies in measuring devices due to storage, handling and maintenance.
6. Calibration status of measuring devices is put on the measuring device, by sticker / tag and shall have due date of next calibration. All measuring devices are identified as indicated in FQA04. QA Incharge / Inspector shall verify & maintain calibration records.
7. When calibration is not possible since measuring device is faulty, the repair possibility shall be seen. The measuring devices shall be re-calibrated after repair. If measuring device is beyond repair , then it shall be scrapped.
8. When measuring device is found to be out of calibration, then previous inspection reports prepared by using this measuring device are re-examined for correctness of inspection decision. Depending on finding, if required concerned section in UBBPL / concerned customer is informed to take relevant action.
9. It is ensured that new measuring device is used only after calibration and it is acceptable.
10. No software are used in monitoring & measurement .
11. Records of Calibration /Verification are maintained i.e. outside laboratory calibration certificates.
MONITORING AND MEASUREMENT
1. Ultimate aim of business is to satisfy customers and have repeat orders / additional orders. Regular monitoring and measurement system of business operations is essential for maintaining alertness in all concerned personnel.
2. Monitoring and measurement of the following aspects will be carried out.
a. Customer satisfaction, Operating quality management system.
b. Important processes of this Quality Manual- manufacturing, quality assurance, sales and marketing.
c. Performance of products to satisfy customer specified / expected requirements / company specified requirements and applicable product standards.
3. Suitable statistical techniques are used for monitoring & measurement .
Customer Satisfaction
1. Monitoring and measurement of customer satisfaction is ensured as follows.
a. Monitoring of compliance with customer requirements (e.g. Quality, Quantity and Delivery Requirements).
b. Complaints / Feedback received from customer.
c. Repeat customer orders.
2. Monitoring and Measurement of Customer Satisfaction is done by sending customer satisfaction survey form FMK04 to customers every year. Quantification of satisfaction level is done in Summary & analysis of Customer satisfaction survey form.
Internal Audit
1. Internal audits shall be conducted at least once in 6 months in all areas covered under Quality Management System. This is to verify whether Quality Management System requirements are effectively implemented and are maintained.
2. Audit plan prepared shall include scope of audit. i.e. departments, clauses to be audited. Audits shall be conducted as per procedure for Internal Audits PMR03.
3. Auditing criteria shall be decided based on process performance, importance of the process to meet customer requirements and previous audit nonconformities.
4. To ensure impartial and unbiased audits, Internal Auditors are selected in such a way that they are independent of area to be audited. Outside auditors / sister company auditors can be appointed for internal audit, in case UBBPL does not have sufficient auditors.
5. Records of internal audit findings, audit non -conformities shall be maintained.
6. Follow up activities after internal audit; ensure verification of corrective actions taken for Internal Audit nonconformities.
Monitoring and Measurement of Processes
1. Important processes shall be monitored and where appropriate their performance shall be measured to ensure conformity to planned results. The important processes are
1) Manufacturing
2) Quality Assurance
3) Sales and Marketing.
The other processes are also monitored.
2. Process effectiveness is monitored.
3. Whenever planned results are not achieved necessary action is initiated to achieve product conformity and / or desired process parameters / process improvements.
Monitoring and Measurement of Product
1. When the material is received Important product characteristics e.g. O.D., appearance etc. are checked. Records of incoming inspection are maintained in FQA01.
2. 3 pieces are checked at the time of setting. Once setting is approved, 2 Nos. after every hour are inspected to ensure process performance. Records are maintained in FQA02.
3. Critical product characteristics e.g. O.D., length , appearance etc. is checked at different stages of product manufacturing as mentioned in relevant specifications.
4. Criteria for acceptance and frequency of inspection is defined in quality plan.
5. Final inspection is done after all required processes are carried out or before dispatch of material. Records of Final Inspection are maintained in FQA03.
6. No product is released for dispatch till it is inspected and inspection results are satisfactory.
7. Records of inspection activities are maintained. Inspection records identify approving authority for product release.
CONTROL OF NON-CONFORMING PRODUCT
1. If the product is not conforming to applicable specifications, it is treated as nonconforming product.
2. Non-conformities observed may be visual defects, dimensions not ok etc.
3. Non conformities observed at any stage of inspection as well as customer returned products are handled as per procedure for handling non conforming products PQA01.
4. Disposition for non-conformities is given by QA Incharge. Disposition actions include reject ,rework or accept under deviation.
5. Appropriate actions are initiated to resolve the cause of non conformity.
6. Re inspection of reworked product is carried out as per relevant specification .
7. In case of any non-conformity being noticed after product dispatch, it shall be intimated to customer immediately. Appropriate remedial actions, as applicable shall be initiated against any such non-conformities.
ANALYSIS OF DATA
1. Customer feedback received, is analysed. Wherever level of customer satisfaction level is lower than expected, reasons for the same will be analysed and actions will be decided.
2. Trends in customer rejection, if any shall be analyzed. Wherever required, cause effect diagrams shall be prepared for identifying causes for rejections / rework. Action plans to control the rejections / rework with responsibilities and targets shall be defined. (e.g. Corrective Action or Preventive Action)
3. Suppliers shall be periodically evaluated for their performance.
4. Performance of QMS processes shall be analysed as mentioned in ANNX -A and quality objectives.
5. Results of analysis shall be compiled every 6 months to judge effectiveness of QMS processes. These results shall be communicated to concerned personnel who are responsible to initiate action or to maintain existing level of performance.
6. Results of above data analysis shall be taken for review in management review meeting. This data shall also be input for corrective actions / preventive actions.
IMPROVEMENT
1. Continual improvement shall be ensured through management reviews, internal / external audits, data analysis and achievements in quality policy / objectives.
2. Actions shall be identified to improve the performance of Quality Management System. PDCA Cycle shall be followed to ensure improvements.
3.Corrective Action
1. Basis for corrective action shall be trends in product non-conformities, customer complaints, trends in process performance etc.
2. Causes of non-conformities / process performance gaps shall be identified.
3. Need for action to ensure non - recurrence of non - conformities shall be evaluated.
4. Time bound action plan with defined responsibilities shall be decided.
5. Decided action plan shall be implemented & it’s status shall be reported to Director.
6. Records of results of for what action taken shall be maintained.
7. Corrective action taken shall be reviewed for its effectiveness so as to implement it on permanent basis.
4.Preventive Action
1. Preventive actions shall be initiated to prevent occurrence of potential non-conformities or for further refinement of Quality Management System.
2. Methodology of deciding, implementing & reviewing preventive action shall be as mentioned in Corrective Action 2 & 7.
5. Corrective & preventive actions shall be reported to M.D. & shall be in put for Management Review meeting.
6. Where necessary, changes in documents will be done to incorporate the corrective actions and preventive actions on permanent basis.
7. Corrective action/ preventive action status is discussed in management review meeting.
Individual Responsilbilities = R & Authorities = A in the organization
Managing Director
Formulate corporate strategies for long term growth of organisation. R Approve organizational quality policy. A Resource Allocation. R & A Chairman - Management Review Committee. R To look after overall management . R Develop new products - manufacturing processes & identify customer requirements. A & R Monitoring continual improvement of products, processes & systems. R Keeping in touch with customers through correspondence, communication, visits. R Approve Quality Manual. A Decide Quality Objectives. A
C.E.O
Liaison with customers in absence of M.D. R Keeping in touch with customers through correspondence, communication, visits . A Develop new products - manufacturing processes & identify customer requirements. Sending quotations. A
C.O.O
Responsible for Materials Purchase. Selection of Suppliers, Supplier performance rating. R Keeping in touch with customers through correspondence, communication. Sending quotations. R Maintaining Bank correspondence and records. R Maintaining Accounts and Excise records. R
Quality Assurance Incharge
Responsible for inspection of a) Incoming products, b) Inprocess products, c) Finished products A Identification of non - conformities & disposal of nonconformities in consultation with M.D. A & R To attend customer complaints and take corrective / preventive action. R Production plan Finalisation. A & R Setting of m/c. and 1st pc. Inspection - A & R Packing - ( Counting / Weighing )
Production Supervisor cum Stores Incharge
Machine maintenance - breakdown & preventive. R Decide requirements for spares. R To keep breakdown & preventive records maintenance. R Stores and Dispatch. A & R Issue of purchase orders Preparation of Invoice and challan Stock records . R Finished goods storage. R
Management Representative(ISO 9001-2000)
Coordinating management review meetings. R Selecting Internal Auditors and arranging training for Internal Auditors. A & R Planning & Co-ordinate Internal Audits. R Reviewing internal / external audit non-conformity reports and ensuring corrective actions thereof. R Select and co-ordinate with the external certification agency. A & R Forward Quality System status reports appraising Quality achievements, ISO 9001 Quality System implementation and future Quality Improvements plans, and other related matters to the M.D;s office. R Ensure promotion of customer requirements within. R
Plant Engineer
Responsible for inspection of a) Incoming products, b) Inprocess products, Finished products. R Control of monitoring & measuring devices including calibration. R Laboratory administration & control. R Maintaining Daily Production Reports (Route Card)- R Non Conformity Records - R
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